Tales of Resilience: 3 Software CEOs Discuss Growth Despite Adversity

Duration: 31 minutes.

Registration not needed to watch.


Sit in on a candid conversation between software CEOs discussing ways their platforms help small businesses manage through the pandemic. Here's a sampling of the successes, setbacks and lessons learned:

Asking the right questions

"How do we help our customers navigate the mess they're currently in? How do we help them navigate refunds? How do we help them think creatively about what they can do? ... Can you postpone? Can you offer credit to different events? Can you offer virtual events? … It’s been amazing. We've helped over 2,000 customers pivot from an in person event to a virtual event."

— John Russell, Webconnex

Focusing on new customer requirements

"In addition to salons, we serve the fitness vertical where they can't give in-person classes anymore. So our team got to work. Within two weeks, we came up with a Zoom integration where you book your appointment on Vagaro and connect it to your Zoom account. ... Now [virtual classes] is a new product we offer."

— Fred Helou, Vagaro

Diversifying with online revenue

"We are fortunate that we have both SaaS revenue and transactional revenue. And so our hit actually wasn't that bad."

— Alex Barrotti, TouchBistro

Keeping the cash flowing

"Chasing down customers to get paid by check—stuff slips through the cracks. By embracing electronic payments the collection rate goes way up. It's easy and frictionless, which is pretty cool."

— Bill Clerico, WePay


These CEO panelists have the credentials to talk about pandemic resilience. They lead businesses that serve some of the most impacted business sectors: restaurants, salons and event production companies

Alex Barrotti

CEO and founder, TouchBistro

John Russell

CEO and co-founder, Webconnex

Fred Helou

CEO and founder, Vagaro

Bill Clerico

CEO and co-founder, WePay, a Chase company

Bonus content: State of Small Business Payments 2020

Get a copy of the "State of Small Business Payments 2020” report which our experts discuss in the second half of the webinar.

Bonus content: State of Small Business Payments 2020