Sit in on a candid conversation between software CEOs discussing ways their platforms help small businesses manage through the pandemic. Here's a sampling of the successes, setbacks and lessons learned:
Asking the right questions
"How do we help our customers navigate the mess they're currently in? How do we help them navigate refunds? How do we help them think creatively about what they can do? ... Can you postpone? Can you offer credit to different events? Can you offer virtual events? … It’s been amazing. We've helped over 2,000 customers pivot from an in person event to a virtual event."
— John Russell, Webconnex
Focusing on new customer requirements
"In addition to salons, we serve the fitness vertical where they can't give in-person classes anymore. So our team got to work. Within two weeks, we came up with a Zoom integration where you book your appointment on Vagaro and connect it to your Zoom account. ... Now [virtual classes] is a new product we offer."
— Fred Helou, Vagaro
Diversifying with online revenue
"We are fortunate that we have both SaaS revenue and transactional revenue. And so our hit actually wasn't that bad."
— Alex Barrotti, TouchBistro
Keeping the cash flowing
"Chasing down customers to get paid by check—stuff slips through the cracks. By embracing electronic payments the collection rate goes way up. It's easy and frictionless, which is pretty cool."
— Bill Clerico, WePay
These CEO panelists have the credentials to talk about pandemic resilience. They lead businesses that serve some of the most impacted business sectors: restaurants, salons and event production companies
CEO and founder, TouchBistro
CEO and co-founder, Webconnex
CEO and founder, Vagaro
CEO and co-founder, WePay, a Chase company