CIP Agent

Operations - Risk Full-time

Providence, Rhode Island


Providing an amazing support experience to our partners is a priority that WePay takes pride in doing. In fact, we’ve even won an award for Best Customer Service Department of the Year!

We’re looking for a caring and action-oriented advocate that can work autonomously with our Customer Delight and Risk teams to help validate customer information. It’s your chance to grow with a startup company as it expands to other countries, join a team of smart and fun people, and wake up on Monday morning knowing that you’re going to be doing something meaningful.


  • Update and verify customer static data
  • OFAC verification on all new customers
  • Identify, record, escalate and resolve exceptions found in the KYC/CIP data
  • Validate CIP information through documents and non-documentary methods
  • Perform and record Enhanced Due Diligence (EDD) on KYC data as required
  • Perform independent check of KYC information provided by front office
  • OFAC verification on all new customers
  • Perform periodic KYC reviews on risk-based schedule
  • Review KYC cases as required
  • Update KYC information database
  • Opening and update of all accounts as part of Centralized Account


  • Experience in Financial Services
  • Intermediate knowledge of KYC or AML concepts
  • General knowledge of commercial banking products a plus


  • Good computer skills
  • Strong customer empathy and communication skills
  • Detail oriented
  • Interest in the payments industry
  • Positive attitude, curiosity, and enthusiasm
  • Be agile and able to deal with ambiguity
  • Be relentlessly resourceful
About WePay

WePay, a Chase company, is the payments partner to the platform economy. It has uniquely enabled Constant Contact, GoFundMe, Meetup, and more than 1,000 other B2B and B2C platforms to provide integrated payments processing without compromising on their user experience or taking on risk and regulatory exposure. WePay is a two-time honoree on the Inc. 500 fastest growing private companies list before its December 2017 acquisition by JPMorgan Chase & Co., and has earned recognition on San Francisco and Silicon Valley "Best Places to Work" lists for an open, supportive culture that focuses on delighting customers and employees and offers all the usual perks (free lunch daily, subsidized gym membership, Paid Time Off, etc.).  

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